Cancellation Policy – Euroqo International

At Euroqo International, we take great pride in offering premium quality sinks and ceramic washbasins through a streamlined and customer-focused ordering process. We understand that there may be situations where you wish to cancel an order. This policy outlines the terms and conditions related to cancellations for orders placed on our website.

1. Order Cancellation by Customer

  • Cancellation Timeframe:
    Customers may request to cancel an order within 24 hours of placing it, provided the order has not yet been processed or dispatched.

  • How to Cancel:
    To cancel your order, please contact our customer support team at +91 98242 07078 with your order ID and reason for cancellation. Requests submitted after the 24-hour window or after dispatch will not be eligible for cancellation.

  • Processed or Shipped Orders:
    Once the order has been processed or shipped, it cannot be cancelled. In such cases, customers may initiate a return request as per our Return & Refund Policy after receiving the product.

  • Non-Cancellable Items:
    Orders for customized, special-order, or made-to-order items are not eligible for cancellation once confirmed. These items are manufactured or imported specifically as per customer requirements and cannot be resold.

2. Order Cancellation by Euroqo International

We reserve the right to cancel any order under certain conditions, including but not limited to:

  • Unavailability or discontinuation of the product

  • Errors in product pricing or information

  • Failure to receive complete payment or verification

  • Suspected fraudulent activity or violation of website policies

In such cases, the customer will be informed promptly, and a full refund will be issued to the original method of payment within 7–10 business days.

3. Refund on Cancellation

  • If an order is successfully cancelled before dispatch, the full amount will be refunded.

  • Refunds will be processed within 7–10 business days after confirmation of cancellation.

  • The refund will be issued through the same payment method used during the purchase.

  • If payment was made via credit/debit card or UPI, refund timelines may vary slightly based on your bank or payment provider.

4. Contact Information for Cancellations

For all cancellation requests and queries, please contact our support team at:

Email: info@euroqointernational.com
Phone: +91 9824207078
Working Hours: [e.g., Monday to Saturday, 10:00 AM – 6:00 PM]

We appreciate your understanding and cooperation. Our goal is to ensure that your experience with Euroqo International is smooth, transparent, and satisfying at every step.